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Distress, Part 6: Silly Mistakes and Self-Doubt
How to Communicate with People Who Make Silly Mistakes and Lose Their Self-Confidence Some people who are in distress make silly mistakes that invite criticism and rejection. They doubt their abilities and begin to believe they aren’t worthy, and this is reflected in their behavior. Whether they…
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Language as the Key
"In the beginning was the Word." You all know this saying, and yet language is usually treated as a mere afterthought, a necessary accessory. We just talk about it without being aware of what it means. The good news is: Through language, through the "W-words," we can find our place. Language empowers or weakens us—ourselves…
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The Driving Force – Stepping Through the Cellar Door!
My hand on the basement doorknob! Years ago, our gas boiler was serviced by a heating technician who came across as quite brash and spoke to me condescendingly: “Young lady, do you know where the main switch is?” Yeah, I really would have loved to tell him that. “Uh—I’m sorry, excuse me… I’m not really sure myself…”…
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PCM – More Than Just a Personality Model
PCM in Action During a Restructuring—A Case Study PCM falls under the umbrella of “communication” and, understandably, evokes the corresponding associations. As such, it joins the ranks of countless other tools and methods that claim to explain how communication works. They teach us techniques for how to…
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The Human Black Box—A Guide to Decoding It
PCM: The How-to Guide to Decoding the Human “Black Box” How the discovery of motivators led to the development of the Process Communication Model, and how our communication behaviors provide deep insights into the human personality. Let’s imagine the following everyday leadership scenario: A department head who is known and respected for his structured and goal-oriented approach to work…
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NASA and PCM – A Shared Journey
NASA and PCM – A Shared Journey The process of selecting an astronaut is no easy task. Those responsible for selecting astronauts choose from the best of the best, both physically and mentally. There are many factors to consider, such as teamwork, precision and thoroughness in work, efficiency, and so on. All of these are taken into account when selecting astronauts…
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The Comprehensive Impact of PCM—The Facts!
How effective is PCM really? Our effectiveness survey provides the answer! Having worked with the Process Communication Model® for many years now and introduced it to others in our seminars, we were curious to know whether it is also effective in the long term. For this reason, we launched a cross-national project in the fall of 2020: the 2020 PCM Effectiveness Survey. In total…
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Communication Meets Personality
Communication Meets Personality During our work with clients—whether in consulting sessions or seminars—we are often asked how the so-called “black box” that is the human being works. People want to know HOW other people (and themselves) tick. They want to understand WHY people in their circle behave, work, live, communicate, and organize themselves and their lives the way they do…
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How Does PCM Work? – A Case Study from Team Development
How PCM Works – A Case Study from Team Development As a division manager at an international automotive supplier headquartered in southern Germany, I—like most HR and organizational development professionals—was concerned with the question of what workshops and training sessions actually achieve. What sticks in people’s minds? Can team development truly bring about long-term behavioral change? Does efficiency in…