In an interview with New Work expert Jürgen Pfeiler (Pure Management Group), Uwe Reiner-Kolouch—a passionate practitioner of PCM—explains how to apply PCM tools in the context of New Work.

Especially when it comes to shaping New Work cultures by integrating, involving, and engaging a wide variety of people, the PCM communication model is a true treasure trove. Because once I understand the energy state of the people I’m talking to—whether they’re employees, colleagues, managers, or customers—I can establish productive contact with EVERYONE by choosing the right words and using appropriate nonverbal cues. With PCM, I can specifically guide this communication sentence by sentence and ensure that my message actually reaches the recipient. 

This is probably where the biggest difference between PCM and conventional personality models lies: With PCM, individual words—combined with the right tone of voice, facial expressions, gestures, and body language—make all the difference in whether my message is truly received by the listener. Everyone wants to be addressed in an authentic and personalized way. PCM provides very practical and effective guidance on how we can achieve this.

Ultimately, positive interaction is THE prerequisite for conveying messages, visions, new initiatives, and changes.

In addition, the PCM offers ways to motivate a wide variety of personalities—not only by simply adapting my communication style, but also through specific tips on structuring tasks, meetings, and leadership situations, right down to the furnishings and layout of office spaces (including home offices).

In the 33 minutes of this interview, you’ll take a brief journey through the application of PCM in the areas touched upon by New Work. It’s intended to serve as inspiration and food for thought, as well as to spark your interest in learning more about PCM and trying it out for yourself. That way, you, too, can make a difference every day in how you interact with others—a difference that truly matters!

Enjoy the interview!